impossible to find this particular oil locally and most websites want an arm and a leg for shipping. Pilotshq shipped quickly at a reasonable cost, arrived in just a few days and I couldn’t be more pleased. Thank you so very much.
The product was fine but the communication and process of purchasing was an absolute nightmare !
No call backs....no help...couldn't even find out if order had gone through.....will not use again and will not refer to others !
Horrific !
Hi Simon, we’re sorry that our communication and ordering process fell so far short. You should have received clear updates and timely help, and we understand how frustrating it was not knowing whether your order had gone through. We’ll use your feedback to improve, and would appreciate the chance to make this right if you’re willing to contact us.
I’ve been loving this pine oil for over 20 years. My recent package arrived leaking, half the bottle gone, and not its usual scent that I love. It kind of smells like stale cigarettes. I’m extremely sad because I’ve wasted a lot of money and plus this is a favorite cleaner.
Hi Nikita, we’re so sorry your order arrived leaking and that the scent wasn’t what you’ve come to expect after 20 years. We understand how disappointing that is, especially for a longtime favorite. Please contact our customer service team with your order details so we can look into the damaged bottle and help make this right.
I have been using this product SBS 40 for over 30 years and it has been a very good product, being medicated it helps my dry skin a lot.
However when I received these 12 tubes from your company I noticed the ingredients list on the back of them are different from the tubes I've been using all these years so I went to back to the site and looked the pictures from the site and the ingredients listed there are the original listed ingredients.
In other words the tubes that I received from you have a list of slightly different ingredients on the tube then what is shown on your website. I'm sure it's a new formula from SC Johnson, which in my opinion is not as good as the original. It has a stronger fragrant and it's thinner but it works ok.
So my point is that your website ingredients listing on the photos should be updated to the current formula.
Thank you.
