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Time to read 6 min
Table of content
Pilots HQ launches a new email and CRM platform to enhance communication and customer experience.
The new system enables personalized email content based on customer interests and purchase history.
Customers can now manage communication preferences directly through the updated Preference Center.
The Customer Hub allows users to track orders, manage gift cards, access coupons, and save favorite products.
Upcoming features include aviation headset registration, annual maintenance reminders, and scholarship opportunities.
These improvements ensure Pilots HQ delivers more relevant updates, exclusive offers, and streamlined support to every customer.
At Pilots HQ, our mission has always been to simplify the shopping experience for aviators and professionals across industries — delivering quality, compliance, and exceptional service. As our community continues to grow, so does our responsibility to communicate clearly and efficiently with each customer.
That’s why we’re excited to announce an upgrade to the Pilots HQ Email and CRM Platform — a smarter system designed to enhance how we connect with you.
This upgrade isn’t just about sending emails; it’s about ensuring that valuable information reaches the right customers while creating a more personalized, seamless shopping experience. With over 140,000 customers and a wide range of needs, this new system allows us to tailor communications, offer relevant updates, and make managing your orders and preferences easier than ever.
Our new email and CRM platform is built to make every interaction more meaningful — and every message more relevant. Rather than sending the same information to everyone, we can now tailor communications based on what matters most to you.
We’ve refined how we deliver updates so that you receive information that’s actually useful — whether it’s product alerts, maintenance reminders, or exclusive offers. The result: fewer generic emails and more messages that fit your needs.
Each customer now has a detailed profile within our system. Over time, this allows us to align your experience with your preferences — whether you’re a pilot, aircraft owner, or maintenance technician.
You’ll soon be able to easily manage communication preferences, ensuring you only receive updates that align with your interests — from new aviation tools and headset accessories to clearance deals and flight resources.
With a customer base of over 140,000, we’re gradually refining our system to communicate more efficiently. This upgrade helps ensure the right products, updates, and opportunities reach the right customers at the right time.
As part of this upgrade, we’re introducing the Pilots HQ Customer Hub — a smarter way to manage your account, orders, and preferences all in one place.
The Customer Hub is designed with convenience and control in mind, giving you direct access to the tools you need to make your shopping experience faster and more efficient.
Quickly save frequently purchased items or those you plan to reorder later. Whether it’s maintenance supplies, pilot gear, or training materials, your favorites are always easy to find.
Need to reorder something you’ve purchased before? No problem. Your order history is now easier to navigate, so you can reorder with confidence and accuracy.
From communication settings to saved addresses, you’ll have more control over how you interact with Pilots HQ — all in one secure, easy-to-use dashboard.
This new hub is part of our ongoing effort to make your experience more connected, transparent, and efficient — because managing your aviation supplies should be as seamless as flying a well-planned route.
No more guessing which discounts or balances are still active. Your Customer Hub keeps a record of available gift cards, unique promo codes, and active offers tied to your account, so you never miss out on savings.
The Pilots HQ Customer Hub is designed to simplify your aviation supply experience — giving you the freedom to focus on what truly matters: staying ready to fly.
We’re just getting started. The new Pilots HQ Email & CRM platform lays the foundation for several upcoming features designed to make your experience even better.
Here’s a preview of what’s ahead:
🎧 Aviation Headset Registration & Warranty Tracking
Register your headset, manage warranties, and receive timely reminders for maintenance or accessory discounts.
💸 Personalized Discounts & Clearance Alerts
Get notified about price drops and limited-time offers on the exact products you use most — not just general promotions.
🧾 Annual Reorder Reminders
Aircraft owners will soon receive reminders tailored to their aircraft, helping ensure you never run short on critical consumables or maintenance items.
🎓 Scholarships & Career Resources
We’re expanding our outreach to student aviators and professionals through scholarships, mentorship opportunities, and education-driven initiatives.
📰 Relevant Product Announcements
Stay informed about new arrivals and updates on tools, safety gear, and supplies relevant to your field — without the clutter.
Each of these initiatives is built with one goal in mind: to serve our customers better, with smarter tools and more personalized communication.
At Pilots HQ, every improvement we make is centered around you — our customers. Whether you’re a professional pilot, aircraft mechanic, student aviator, or aviation enthusiast, our goal is to make every interaction smoother, more transparent, and more valuable.
This new system helps us stay connected in a way that’s personal, efficient, and meaningful — ensuring that you receive updates, offers, and support that truly matter to you.
We’re excited for what’s ahead and grateful for your continued trust in Pilots HQ. Together, we’re building a smarter, more connected aviation supply experience.
Update your communication preferences and make sure you never miss important updates or exclusive offers:
We upgraded to improve how we communicate with customers, ensure messages are more relevant to your interests, and make your overall shopping experience smoother and more personal.
No — if you already receive Pilots HQ emails, you’ll continue to do so. However, we encourage you to visit your email preferences center to tailor your subscription and choose the types of updates you’d like to receive.
Our new system helps us send more relevant emails, manage headset registrations, deliver custom offers, and simplify order tracking and saved favorites — all from your personal Customer Hub.
The Customer Hub allows you to view past orders, save your favorite products, track active coupons, and even manage gift cards — all in one convenient place on our website.
Your information remains fully secure. Pilots HQ does not sell or share personal data. The upgraded platform enables us to organize communications more effectively and ensure that only the right messages reach the intended customers. Please see our Privacy Policy.
You’ll receive messages tailored to your interests — such as aviation headset care, pilot gear updates, maintenance supplies, product clearances, and occasional special offers.
Absolutely. You can manage your preferences in the Customer Hub to stop promotional messages while still receiving important order and account notifications.
Pilots HQ Staff
The Pilots HQ Staff is a dedicated team of aviation professionals and product specialists committed to supporting pilots, mechanics, and aviation enthusiasts. From cockpit essentials to maintenance supplies, we share expert insights, product updates, and safety-focused tips to help keep you flying smarter.
Stay tuned for updates on new aviation products, exclusive deals, and resources tailored to the aviation community.
